Customer service excellence is something we strive for at Thincheese, with a reputation for highly responsive and helpful support services.
If you have any suggestions on how we can improve our member services, please don't hesitate to send them in by submitting a ticket to us as we are always happy to hear your suggestions!
The FAQ provides answers to the most common questions asked about Thincheese services.
Simply select the category you are interested in, then click on the query that most closely matches your own to find out the answer.
|Why does Thincheese exist?
Thincheese's mission is to serve consumers with knowledge, value and guidance. It's like having hundreds of friends to ask advice from, and all the cashback and discounts to make it happen at the lowest possible price.
|Why do I need to sign up as a registered Thincheese user?
Signing up allows us to track how much cashback you earn, so we can pay you!
|Will I get pop-up ads, junk emails, etc
No. Never. Your name and information will not be given or sold to anyone else. Our members are very important to us and we will never abuse, offend, or otherwise take advantage of you!
|How do I get started?
Click here, or on the Sign Up button shown on every page in the top right corner.
|Is there an admin fee?
No, Thincheese is totally free to use.
|How does it all work?
It's really quite simple. Our retail partners are prepared to share a percentage of their marketing budget to secure your business. When you shop using Thincheese links, we receive a sales commission. We pass this commission back to you in the form of cashback.
|Do I buy from Thincheese?
No. Click on the Thincheese link to visit the retailer and make your purchase direct from the retailer just as if you had visited their site directly. The price you pay, and your consumer rights, are completely unaffected by using the links on Thincheese.
The retailer will pay us a commission for your transaction and we pass this back to you.
|Can each member of my family have their own Thincheese account?
Yes, they can. Each individual has their own account. Plus you can earn even more by getting your friends and family to use your special referral link when joining. Click here for more details.
|How long does a transaction take before it shows on my statement?
Transactions can take up to 7 days to appear on your statement as sometimes there are delays in the merchants reporting a transaction to us. However, the majority of transactions only take 24 hours to appear on your statement which are updated on a daily basis.
|How do I search for a retailer?
You can navigate our list of partner sites by category using the menu to the left.
If you're searching for a specific retailer then just use the retailer search box found at the top right of every page.
|How do you log in?
Sign In by clicking on the button at the top right of every page.
Your email address and password are used to login to the site each time you visit. This is an important security feature that helps to identify you and keeps your information safe. Never reveal your password to anyone. You will never be asked by us to reveal your password.
|How do I donate to charity?
Thincheese allows you to raise money for your favourite cause just by shopping online.
Thincheese works with a number of Charity Partners and we give you the option to donate your cashback to raise much-needed funds for these good causes. Find out more about donating to charities.
|How much must I have earned before I can redeem my cashback?
The minimum redemption for all payment methods is £1
|How do I redeem my cashback?|
|When will I receive payment?
Redemption requests are processed within 7 working days.
Any payment requests made by 23:59 on Sunday should arrive in your account by Friday at the latest.